Picked the wrong size? Colour not quite right? Don’t worry; our returns process is as easy as 1-2- 3.
1. Repack the item. Make sure you enclose your Order ID and request for either a refund or replacement.
2. Post the item back to us at:
5B Chipchase Court
Within 30 days of receipt.
3. Sit back and let us handle the rest.
Please ensure all returned items are in an unworn or unopened condition.
If you spend over £40 we’ll even provide you with a FREE RETURNS label (2nd Class).
All returns remain your responsibility until received by us, so we recommend upgrading to a tracked delivery service.
Please note: For hygiene reasons, we cannot accept returns of worn, non-faulty socks or gels.
Damaged, Faulty or Incorrect Goods
Although we make our best effort to ensure your goods are received in a good condition, very occasionally mistakes are made. If you receive damaged or faulty goods, please get in touch with our customer service team and we will organise for a free returns label to be sent you. Send in your item free of charge and we will arrange a refund or replacement.
We accept international returns, however please allow longer for refunds or replacements to be processed due to variable shipping times.
Returns within Manufacturer’s Guarantee Period
Many of our products include a manufacturer’s guarantee; we will refund or replace any returned item within the item’s guarantee period, postage and packaging costs not included.